Vergelijk producten (0)
| Image |
|---|
| Price |
| Vendor |
| Product type |
| Tags |
| Description |
| Available |
Shipping
Ordered fast, shipped fast
Orders placed from Monday to Thursday before 19:00 will be shipped the same day. On Fridays, this applies to orders placed before 16:00. All our stock is located in the Netherlands.
Ground floor delivery only
We deliver as standard to the front door of your home or building, on the ground floor only. Carrying the product inside and setting it up is your own responsibility.
Delivery times by country
The times below are indicative and counted in business days from the day of shipment.
| Country | Delivery time (business days) |
|---|---|
| Belgium | 1 |
| Bulgaria | 4-6 |
| Denmark | 4-6 |
| Germany | 2-4 |
| Estonia | 4-7 |
| France | 2-5 |
| Greece | 4-9 |
| Hungary | 2-5 |
| Italy | 3-6 |
| Ireland | 2-5 |
| Croatia | 3-7 |
| Latvia | 4-7 |
| Lithuania | 3-7 |
| Luxembourg | 1-2 |
| Netherlands | 1 |
| Austria | 2-4 |
| Poland | 2-4 |
| Portugal | 3-7 |
| Romania | 3-7 |
| Slovenia | 3-7 |
| Slovakia | 3-7 |
| Spain | 3-6 |
| Czech Republic | 2-3 |
All delivery times are an estimate rather than a guarantee, and actual arrival may occasionally vary due to circumstances outside our control.
Returns & right of withdrawal
As a consumer, you have the right to a 14-day cooling-off period to return the product without giving a reason, starting from the day of receipt.
You may unpack and inspect the product as you would in a shop, solely to check its nature, characteristics, and functioning. Using it more intensively than that may affect the amount you are refunded.
Start your return online
Enter your order number below to start your return directly. You'll receive shipping instructions right away.
Return online not working?
No problem! Follow the steps below and we'll take care of it for you.
- Email us at sales.online@ironmaster-eu.com with your order number and the reason for your return, and we'll take care of the rest for you.
- You'll receive return instructions within 1 business day.
- Send the product to: Ironmaster, Purmerweg 5, 1311XE Almere, the Netherlands.
- We check the condition of the returned product.
- Processing takes 2 to 5 business days; the amount is refunded within 14 days to the original payment method.
Return shipping costs
Return shipping costs are for your own account. If you return your entire order, we will also refund the original delivery charges you paid. For heavy or large items collected by pallet, this cost can be higher. Contact us at sales.online@ironmaster-eu.com for an estimate before you register your return.
Damaged or defective on arrival
Did your item arrive damaged in transit, or does it have a manufacturing fault? Contact us as soon as possible after receiving it via sales.online@ironmaster-eu.com with a clear photo of the damage and your order number. We'll work with you on a fitting solution whether that is repair, replacement, or refund. This falls under statutory warranty and is separate from the right of withdrawal.
Exchanges
We don't currently offer a separate exchange process. You can return the item within the 14-day cooling-off period and place a new order for the product you want.
Frequently asked questions
What if I'm not home for delivery?
Our delivery partner will contact you in advance to arrange a suitable time, especially for larger equipment shipped by pallet. If you're not home at the agreed time, the carrier will arrange a new delivery attempt with you.
Can I have the product assembled?
We don't currently offer an assembly service. Our products come with clear assembly instructions so you can easily put the equipment together yourself. Need help? Contact us at sales.online@ironmaster-eu.com.
Can you also deliver to countries outside this list?
We ship to most countries within Europe. Shipping options, costs, and delivery times depend on your location and are shown at checkout. If your country isn't listed, contact us at sales.online@ironmaster-eu.com and we're happy to see what's possible.